In conflict management, what does ATM stand for?

In conflict management, ATM stands for "Ask, Tell, Make." This approach emphasizes a structured method for addressing conflicts or disputes. The sequence begins with "Ask," which encourages individuals to seek clarity and understanding by inviting the other party to express their concerns or perspectives. This step is crucial for fostering open dialogue and ensuring that all parties feel heard.

The second component, "Tell," involves clearly communicating one's own viewpoint or needs. This step is necessary to convey the message effectively and assert one's stance without escalating the conflict. Finally, "Make" suggests taking concrete action or decisions based on the information gathered in the previous steps, facilitating resolution and moving forward constructively.

This framework is essential in conflict resolution as it balances the need to listen and to assert, aiming to create a collaborative environment conducive to finding mutually acceptable solutions.